Frequently Asked Questions
Find answers to common questions about our products, shipping, and policies
What is your shipping policy?
We offer free shipping on orders over $50 within the United States. Standard shipping (5-7 business days) costs $5.99, and express shipping (2-3 business days) costs $12.99. International shipping is available with rates calculated at checkout. All orders are processed within 1-2 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached. To initiate a return, please contact us at hello@zunigrove.com with your order number. We'll provide a return label and process your refund once we receive the item.
Are your products eco-friendly?
Yes! All our products are carefully selected for their sustainability credentials. We prioritize organic materials, recycled content, and eco-friendly production processes. Each product page includes details about its environmental benefits.
Do you offer international shipping?
Yes, we ship internationally to most countries. Shipping rates and delivery times vary by location. You can see the exact shipping cost for your location during checkout. Please note that international orders may be subject to customs duties and taxes.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on the carrier's website. If you have any questions about your order status, feel free to contact us.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (COD) for select locations. All payments are processed securely through encrypted connections.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement, as long as they haven't been processed yet. After that, please contact us immediately and we'll do our best to accommodate your request. Once an order has shipped, it cannot be cancelled but can be returned.
Do you offer gift wrapping?
Yes! We offer beautiful eco-friendly gift wrapping for an additional $5. You can select this option during checkout. We also offer gift cards that can be purchased in any amount.
How do I care for my products?
Care instructions are included with each product and can be found on the product page. Most of our items are designed for easy care - many are machine washable or require minimal maintenance. If you have specific questions about caring for a product, please contact us.
Do you have a physical store?
Currently, we operate as an online-only store. However, we participate in various pop-up events and markets. Follow us on social media to stay updated on where you can find us in person!